Our Diversity, Equity & Inclusion Council works to promote the cultivation of a work environment that embraces and celebrates all the individuals, backgrounds and perspectives that reflect the communities we serve. We believe in an inclusive environment that attracts, develops and retains top talent. We support you just like we support our customers-that's why we offer an extensive range of benefits designed to support you, your family, and your future. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts®, we have helped millions of people get better sleep. In just over 30 years, Mattress Firm has become America's largest specialty mattress retailer. With low prices, the best brands and the knowledge of our Sleep Experts®, we make it easy to get a great night's sleep, every night. Communicates any concerns or issues to leadership to ensure proper efficiency of department and company operationsĪs America's most trusted authority on sleep, our mission is to help people find the mattress of their dreams.Follow all Company policies and execute company standards on appearance and functionality as well as appropriate brand representation.Communicate professionally with all internal and external contacts.Ensure all safety policies and procedures are followed to maintain a safe work environment for all.Complete all required training modules and certifications prior to the due date.Professional communication and representation of company brand in all internal and external interactions.Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing.Ability to push and pull and lift up to 25 pounds to assist customers with load outs and in store purchases.Follow all Company procedures on cash handling including acceptance of payment and deposit processes.Ensure timely open and closing procedures.Leverage social media to positively impact brand awareness and increase sales.Maintain awareness of competition, advertisements and services offered, develop strategies to counter.Continue to develop skills, competencies, product knowledge through assigned course work, training and other company led activities.Seek and accept constructive feedback for continuous personal, professional and performance development.Maintain customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.).Follow company policy and execute company standards on appearance and functionality.Adhere to company merchandising and marketing programs to standard.Execute current visual merchandising and POP standards.Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.Provide technical and product knowledge information to customers, serve as subject matter expert.Create an environment where the customer is always at the center by cultivating strong relationships.Sleep Experts will execute the Mattress Firm selling programs and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center. The Sleep Expert will elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products. Some positions have base pay or uncapped commission.Medical, dental, prescription, and vision plans.Excellent growth opportunities through education and development programs.You'll be surrounded by ambitious people: innovators, action takers life changers that will inspire you.Our teams are passionate, and our culture is inspiring.So, join us in making a difference-let's help people say goodbye to Junk Sleep and hello to the sleep of their dreams. Helping people sleep well so they live well is at the core of what we do. Your journey will begin with an extensive, customer-centric retail sales training program that empowers you to create a life-changing in-store experience and help customers build the perfect sleep sanctuary. We're looking for passionate, ambitious people: innovators, action takers, growth seekers and life changers. Helping people sleep well so they live wellĭid you know we spend a third of our lives in bed? That's why our priority is making sure everyone's eight hours are perfect. That's who we are and what we do-because everyone deserves a great night's sleep. This fast-paced, commission-driven sales role will provide you with everything you need to thrive at Mattress Firm.
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